Wednesday, February 28, 2007
Tuesday, February 27, 2007
Sunday, February 25, 2007
Saturday, February 24, 2007
Friday, February 23, 2007
Thursday, February 22, 2007
Wednesday, February 21, 2007
Tuesday, February 20, 2007
Sunday, February 18, 2007
Saturday, February 17, 2007
Thursday, February 15, 2007
I've recieved yet another letter from the corporate headquarters, apparently someone felt that perhaps complete inaction was not the best way to handle it -
Thank you for contacting Best Buy about product repairs. I'm Michael
with Customer Care.
At Best Buy, we understand the importance of good service, as well as
how frustrating poor service can be. I apologize that your experience
with our Granville location Geek Squad has been unpleasant. I would also
like to apologize if the level of service you received did not meet the
expectations you have come to expect from Best Buy. Best Buy strives to
provide our customers with the highest level of service, convenience and
selection. We value receiving your comments so we may use this feedback
to improve the shopping and service experience for all our customers.
A formal complaint has been filed on your behalf. Your concerns will be
provided to the management team for review. While formal complaints are
handled internally, please be assured that your concerns have been
registered and any appropriate action(s) will be taken to resolve this
Thank you for sharing your comments with Best Buy. Please do not
hesitate to contact us with additional questions or concern
I suppose I should be glad, but I'm not - at this point I think it's just a little too late, don't you? Jackson is home for the day, the temps have dipped down again. They had school yesterday which made someone a true Grumpy Guppy as Morgantown High was one of the few open. I was surprised as the roads were horrifying at best yesterday, it rained first thing in the morning, then turned to snow and then the temperture really plummetted. I started to go to PA to do some visits but ended up turning back. It took me an hour to drive 10 miles due to all the people that had slid off the road or into the middle and got stuck. The other nurse was in the office so we got a ton of paperwork done and everything caught up and finished moving the last of the furniture. I was glad Jackson doesn't ride the school bus as they were really having a time of it. David had a Vermont Teddy Bear sent to my office yesterday, I got the Cow Bear which was very cute. It's now occupying my desk where Evil Pearl cannot lay claim to it.
Wednesday, February 14, 2007
To celebrate today, we are "putting on the dog", haha. She's such a goose, isn't she? Anyhoo, there were all sorts of dire predictions weather wise, 6 to 8 inches of snow, yada, yada, yada. We got about an inch of snow followed by rain which in turn made the roads Very Disgusting. As we all know, they use cinders around here instead of salt which creates the BBQ Effect (what's in your BBQ after it rains is what it looks like on the road) so my car is all drippy black. Jackson had his day off from school and I even got a late start because they didn't plow our road and there was no way I could get by without slinging down the hill and bouncing off the trailers below. So I hung around the house until 10-ish and then headed out. Yesterday was an odd day at work, I was very at loose ends and distracted. But I did get my desk switched - the other party was supposed to switch desks with me a few weeks ago and has come up with one excuse after another as to why she doesn't have time. Although she has been busy I've been getting the distinct feeling she had no intentions at all and I would be living out of a box forever. She wasn't in yesterday and since I had time, I grabbed one of my co-workers and we moved her - it took maybe 30 minutes and it's all done. It wasn't that big of a deal - we just swopped out the drawers and switched the stuff on top. So I am now sitting by the door at the end and the private duty people are sitting together which should make things easier - my main complaint has been since they work in the same venue they talk very loudly to each other across my desk when they're not walking back and forth and it's very distracting. Hopefully there'll be no fireworks over it.
Tuesday, February 13, 2007
Yep, cancelled again. Jackson attended school 2 and a half days last week, one day this week and I'm sure tomorrow will be cancelled too. David's job has been delayed til Thursday as the materials have been delayed...it's all a ripple effect from the snow. Please note MY job continues on, snow or no snow. But thank goodness I got new tires with treads. They're predicting 6 to 8 inches and given the Crack Weather Team's record it could be anything from rain to a full out blizzard. Valentine's Day is tomorrow as we all know, I don't think we're doing too much. I've always considered it a dorky and somewhat awkward sort of a day, nobody ever gets it right and you end up throwing out most of the candy heart due to the caramels which are brick like at best, dentist inducing at worst. Jackson is the easiest, he gets an industrial size box of Ferre Roche and plows through it in about 30 minutes and then skulks about the house looking to see if you got anything good. He and David continue to work out nightly with the exercise equipment and David has taught him to box which I always found a bit weird, but it's served both of our boys well. Neither of our kids are bullies but both can defend themselves rather impressively if needed. And they both enjoy boxing with Dad. I do not box, don't ask me to. And as you can see I finally figured out the hit counter thing - you can get free ones off the internet and can set it before you install it so I'm back to being accurate. Too bad I didn't think about it harder, I would've set it at a million billion and made myself look Very Popular.
Monday, February 12, 2007
Well, as you can see we got our computer back as promised by Herb at Staples. They did a bang up job and after we send in the rebate for the software, it'll cost about $20 LESS than the estimate we got from Best Buy. Speaking of which, here's a copy of the email I got the other day after writing to Best Buy's corporate office about how we had our computer down there for over a week and no one even looked at it:
I am Ma. Ailee with Best Buy Customer Care.
At Best Buy, we understand the importance of good service, as well as
how frustrating poor service can be. I apologize that your experience
with your repair has been unpleasant.
Best Buy strives to make each experience you have with us positive and
as fun as possible, and we are disappointed if we don?t live up to that
expectation. Best Buy relies on feedback, both positive and negative,
to help us find areas for improvement.
I appreciate you taking the time to express your concern.
Best Buy Customer Care Team
As you can see, they appreciate the time I took to express my concern but they're apparently not taking any time to correct it. Oh well at least I feel appreciated! I posted a couple of pictures of Mr. Lee who is looking much better these days, the hair is starting to grow back and her eye is getting back to it's normal shape. I've started another knitting project without finishing the first one - it's just that kind of a month. My next project is a shawl with a pretty complicated diamond lace pattern so it's interesting. I made a hat too as you can see but no one is willing to wear it even though it's fairly attractive. Pearl has started her modeling career but she's not overly cooperative and insists on payment. I noticed my hit counter on the side of my journal has reset itself AGAIN - it should be up around 10,000 by now and it reads 14. I suppose I shouldn't care but I like to keep track.
Sunday, February 11, 2007
Saturday, February 10, 2007
My car is at the shop this morning getting 3 new tires - the front ones are indeed covered under warranty despite the initial information to the contraray. David and I told them that if they weren't going to honor the warranty we would be getting in contact with Good Year to find out why not and we'd be taking our business elsewhere. My tires were inspected again, Good Year was called and they'll only cost $117 after deducting normal wear and tear. Our computer is supposed to be done this evening but we're picking it sometime tomorrow or Monday - probably tomorrow so I can go to the mall. I did hear from Best Buy Corporate Office: I would post the letter I got but am unable to as the hamster computer cannot figure out the "cut and paste" - anyhoo the letter that arrived 2 or 3 days after I wrote pretty much sympathized with me about the frustration of poor service and let me know they depended on customer feedback for improving the quality of thier service. That was it. I have to say I was not impressed as I would have preferred they at least make an attempt to make it right rather than just letting me know they felt sorry for me! I'll still buy CDs there and games but I think I'll stick with Dell and Staples for anything major. The weather still remains brutally cold - Jackson only had one full day of school (Friday was a 2 hour delay) and Preston school has remained closed for the past two weeks. Pearl doesn't mind the weather, she's still teasing the St. Bernard on the other side of the fence - everytime she sees it she races down there and they run back and forth along thier side of the fence - she can do that for hours if we let her. I told David if that St. Bernard ever gets out it will probably just come over and eat her.
Wednesday, February 7, 2007
Tuesday, February 6, 2007
Well, the good news is we got our computer back. The bad news is it was never even looked at, even after a week of sitting down at Best Buy. David called yesterday and spoke with Brian who once again gave him the Vista Speech followed by The Run Around. David told him he'd be down to get it and a refund of the money we'd paid upfront - Brian wanted to know if he wanted to speak to the manager! David told him since there were no plans of fixing the computer he didn't see where speaking to the manager (again) would make any difference. We're going to take it to Staples in Clarksburg later in the week, they guarentee 3 days - it's a bit farther and more expensive but after this experience with Best Buy I'd rather do that. In other news the weather has been warmer than usual, I've been thinking of getting my spring clothes out. Haha. It's been about 3 in the morning, then reaching a height of 12 during the day. School is cancelled again today so Jackson will be keeping company with Vincent the Cat, his roommate and general trouble maker. Here they cancel school if the temp goes below 2 - I think it has something to do with the school buses. David starts his next job Friday, it's been pushed back a couple of times but he's been using his free time to get some of the projects on the house further along. I have to get new tires, David's duking it out with the garage as I'm 55,000 miles under the warrenty and my front tires are pretty much shot so he'll be back down there this weekend. They're claiming they aren't bald! I'm getting so tired of having to fight everyone to honor thier service - just like Best Buy, why offer something you can't(or won't) deliver?
LOL - I wrote a letter to the corporate office and here's my reply:
Best Buy Customer,
This is an auto-acknowledgement indicating we have received your
Due to our higher than normal volumes, we will respond to your inquiry
within 48 to 72 hours. We apologize for the delay. Not to worry, orders
are still being processed and will be completed as soon as possible. We
will also continue to send out any order status updates via email.
Thank you for your patience.
Best wishes from Best Buy,
Your Customer Care Team
Apparently the Best Buy in Granville is just following company policy.
Monday, February 5, 2007
What is it about Monday that makes it seem the worst day of the week? I know part of it is the weekend is over and it's back to work but it also seems that anything bad or inconvienent will make it's debut on Monday. My back tire on my car is going flat which means David will be following me to work and getting it repaired. We're not worrying about getting Jackson to school as all the schools around here are closed today due to the extreme drop in tempetures. My squirrel and hamster driven computer appears to have hit an all time level of slowness and in an effort to blow off some stress I got on my treadmill. Pearl also decided to get on the treadmill thereby setting off the emergency stop and I can't get it to start again. And it's not even 7 o'clock. The temps predicted today are in the single digits and it's not supposed to get into the 30's until the end of the week. At least we have water - the watermains in the neighboring county broke last week so they've had homes without water for days, how miserable would that be? Around here because of the distance when a watermain breaks they turn off the water for quite awhile - and it can be disconcerting if you're not used to it happening. We had a break down here a couple of months ago and I went to turn on the water and it dribbled out. A couple of years ago I would've panicked, now I just call and sigh. David's next job is starting sometime this week, he's been working on the house for the past couple of weeks but I think he's getting a bit antsy being home so much. We're definately going to be selling it when Jackson graduates but he jumped the gun and made inquiries so now we're fighting off a hoard of real estate agents. At least it gives us something to do!
Sunday, February 4, 2007
Yes, I am in a bit of a mood this morning, thank you for asking. Being on the "emergency" computer isn't helping at all - our Dell was running a bit slow so David brought it to Best Buy to have a diagnostic run and also to have a new antivirus program installed - he was told 2 days, 5 for worst case - that would be a week ago. He called Wednesday and was told that since they had to install Vista to all the computers they'd sold ours was being moved to the back of the line. That was the opposite of what he'd been told Monday which was first come first serve. In the meantime I've reconfigured the old modem so we can at least retrieve email and so forth, you forget how even a few years ago how slow computers were and how easily you forget. (I could just about go take a nap in the time it took to load up my journal!) This one actually makes cranking and whirling noises everytime you ask it to do anything - sometimes it goes on for so long it forgets what it's doing and then you have to restart it. So we are limping along until Monday and hopefully we'll get ours back - we were going to just cancel but that puts us back to having to start all over again so we're toughing it out.We also stopped in on Saturday and talked to the manager instead of calling, hopefully they'll scurry a bit faster just to get rid of us. In other news my first week as Visit Case Manager went pretty well - the boss actually told me she was impressed with my performance which I appreciated a great deal as it's hard to tell how you're doing. I feel like I'm doing a balancing act most days - and my bargain hunting skills are becoming quite useful in an odd sort of way. I haggle away most days on visit payment, supplies, etc - I figure I can always go work in a flea market if this doesn't pan out. I got pictures from my sister this morning and am a bit grumpy about the whole thing - one of the downsides of moving away is being left out of family plans - the whole family is in Florida and I didn't even know. I knew my sister and mom were going down but apparently there's a whole family reunion and only family was invited. Whatever, I'll get over it.