H & R Block Saga

So, I had mentioned awhile ago that H & R Block still had our taxes - but let me start at the beginning. David for some reason had been late in getting our taxes together this year and he was not crazy about our accountant in WV. I had suggested he go to a friend's nephew that is a CPA but he made the Executive Decision to go to H & R Block in Waynesburg - that was back in April. When he went down with all of our paperwork he was told this was above what they usually do so he would be charged extra. "Extra" was a total of FOUR HUNDRED AND SIXTY SEVEN DOLLARS. But he was a desperate man so he left them there. They filed for an extension which we though they would, but then we waited. And waited. They finally ponied them up weeks later, David signed and sent them off.
Now, we sold a home in WV last year and they have these weird tax laws in which they take it out, then give it back when you file because you don't live in WV. And it takes for-ev-er, you can't get mad because then they "lose" your paperwork or just won't talk to you. So we waited, waited, then David called - turned out that H & R Block had filled out the wrong forms. David went down and the woman that owns the business looked over the taxes that had been filed - and let David know they had ALL been done incorrectly. That we did not get back what we should have but also, because the idiot she had let do our taxes didn't know what she was doing, we would get flattened next year because she had somehow filed us has having rental instead of selling a house. The "accountant" was now hiding from her phone and was AWOL.
The owner assured us they would get them fixed by the following week and that's when David was off to LI - he came back and they weren't done but we were assured they had two people working on it.
Did you know that H & R Block does not hire accountants or CPAs? I didn't know that either until I went to look up the owner's CPA license - she doesn't have one! H &R Block gives them a course in taxes and  that's it. Apparently your hamster could pass it given the experience we had. Anyhoo, David called the next week and now they are not returning our calls - or our tax forms or our money. Three weeks down the road they finally redid the WV forms - and had not still figured out how to fix our taxes. A MONTH at this point had passed and I told David just to go get them - I mean would you actually want someone that could not figure out what to do after a month fixing your taxes?? Me neither! David went to get them and they are now at a real CPA's office to be fixed.
If you're wondering we did get our money back - David called the corporate office as we had no other choice and a full refund came in the mail, after 4 months of inept attempts at doing our taxes, not to mention the aggravation and trips down to their office. Anyone considering going to H & R Block I would suggest you either get Turbo Tax if your taxes are run of the mill or go to REAL accountant, you'll save yourself time and aggravation, not to mention money. And no, we still have not gotten our money back from WV.