My last post was on my frustration of those that cannot seem to do their job. But this week was the flip side - those that not only do their jobs,but do it well. I had ordered a skein of yarn from Jimmy Bean Wool - I was one short for the shawl I'm currently knitting - it arrived, but it was the wrong color. I emailed the company and got a response right away, they apologized, had already sent out the correct item and it would come with a mailer to send back the wrong item.
Amazon was next on my list, I'd ordered my dream item a couple of weeks ago - a honking HUGE tablet (18 inches across), but discovered the other day there was defect in the charging cord. It worked but was a bit worrisome. I emailed and an hour later customer service contacted me. They couldn't replace the cord, but they refunded me immediately $30, I ordered the replacement and got it the next day.
AT&T that we signed up for a couple of months ago has been great - I'm amazed that I get reception even at my house - The Black Hole Of Cell Service. David's Gear2 is still his favorite toy (aka "the Dick Tracy Watch"), a pleasure to work with
The winner though has to be Cochran Subaru in Monroeville this week - they are the ones that replaced my back tire about a week ago when David accidentally ruined it. As I was going to work the other day my low tire light came on. Thank goodness I tilted my mirror to see it - it was not only low, but going flat fast! I made it to the gas station and pulled up to the air hose. No good - the air was leaking out as I was pumping it in. I called AAA first - they promised someone would be there within 45 minutes. Then I called Cochran who told me just to come in as soon as I could drive it and they would take care of it. The repair guy got there in in half an hour and changed it out to my spare. If you're wondering why I didn't change it myself it was because when they put your tire on and use the pneumatic thing it's impossible to get the lugs off without jumping up and down on the lug wrench. Given my history of Gliding Gracefully Through Life we all know I would have been laid out in the parking lot in under 5 minutes.
The repair guy put air in the flat to see where the leak was - it was a nail of course. I drove to Cochran - and they took my car right away to have the tire plugged and fixed. I was back in business not an hour later, they even washed my car - and charged me nothing - on the house! That would be great customer service and you can be sure when I get ready to buy my next car or need anything, that's where I'm headed. As we all know, the place I bought the car from - I-79 Honda I would rather have nails driven in my skull than ever go back to that place. They were horrible to me and have no idea of what the term customer service means. They sold me a car with a bent sway bar in the back - a $264 repair on a car I owned for less than a week, that had 3 warranties on it - and they refused to honor any of them. I still have the letter from the manager Dale telling the Attorney General that I must have driven over potholes and caused the issue myself!! Asshole! When I started at Bayada one of the things they told us at training was there was a survey that found if you do a good job, your customer will tell 3,maybe 4 people. If you do a bad job they'll tell everyone. This week, I have a lot to tell and not much to complain about, don't I?